Shipping policy

At Modern Elevation, we aim to ship your shoes as efficiently as possible, and clarity and reliability are of the utmost importance to us. These shipping ranges, combined with timely tracking updates and clear support channels, reflect our commitment to giving you a premium experience.

From time to time, a seasonal fulfillment pause may be in effect. If your order is affected, you will be notified at checkout and via email confirmation.

Order Processing

  • Orders are typically prepared and dispatched within 1-3 business days.
  • If extra checks or inventory sourcing are needed, we'll let you know.
  • All shoes are inspected and packaged securely before shipment, our standard for quality control.
  • You can cancel an order any time before it is fulfilled. Email us at support@modernelevation.com with your order number and we will cancel it and refund you in full.

Shipping Delivery Time Estimates

The following estimated delivery windows begin once your order ships (following our 1-3 business day processing period).

  • Economy: 9-12 business days
  • Priority: 5-9 business days

Delivery timelines are estimates and may vary due to factors such as weather, customs, or carrier conditions outside our control. Available shipping options and pricing are shown at checkout based on your location and order total.

Tracking Your Order

  • Once your order ships, you'll receive a shipping confirmation email with a tracking number.
  • Please allow 24-48 hours for the tracking info to update.
  • Use the tracking number to monitor your package's progress.

Shipping Address & Restrictions

  • We ship within the United States only. We do not ship to PO Boxes, US territories, or APO and FPO addresses. Please provide a valid US street address.
  • If your address is incorrect and the package is returned, restocking or additional shipping fees may apply. Further, we are not responsible for delays or losses resulting from incorrect or incomplete addresses provided at checkout.
  • You can request an address change before the item ships by emailing support@modernelevation.com. Changes after shipment are not guaranteed.

Customs, Duties & Taxes

  • Orders may be subject to import duties, tariffs, customs taxes, or fees. These charges are the customer's responsibility and are not included in the price of the product or shipping cost.
  • If a package is refused or returned due to unpaid customs, duty, or tariff fees, we are not able to issue a refund.
  • We are required by law to declare the full value of the shipment. We cannot mark orders as "gifts" or undervalue the contents.

Delays & Lost Shipments

  • If tracking shows "Delivered" but you did not receive the package, contact us within 15 days of the delivery scan. Checking with your local delivery office first often resolves it quickly, and doing so does not affect this deadline.
  • We strive to meet estimated times, but delays may occur. If your tracking shows no update beyond 15 business days, please contact us at support@modernelevation.com with your order number. If the shipment is confirmed lost, we will reship the order at no additional cost or issue a refund at our discretion.

Multiple Shipments

  • Some orders arrive in more than one parcel, each with its own tracking. Where that happens, return and exchange deadlines run from the delivery of the final parcel.

Policy Updates

  • Effective August 12, 2026. This policy applies to orders placed on or after this date. Orders placed before August 12, 2026 are governed by the policy in effect at the time of purchase, which is available by request at support@modernelevation.com.

Original outbound shipping charges are not refundable. See our Return & Refund Policy for full return and exchange terms.