Every pair delivers a visible height increase, with the exact lift varying by style. You'll find the height for each shoe listed on its product page.

The lift is hidden inside the shoe, with some styles adding a slightly thicker sole. There's no visible platform, so the shoe keeps the profile of a traditional shoe or boot. Measurements are approximate and may vary slightly with size and fit.

No separate purchase is needed. The height enhancement is built into every pair — it's there the moment you put them on. Nothing to add, nothing to order alongside.

Yes. Every pair is built with a cushioned, ergonomically supported footbed designed for full-day wear. The height enhancement is integrated into the shoe's construction rather than stacked on top of it, so the fit stays balanced and natural underfoot.

No. The lift is hidden inside the shoe, with some styles adding a slightly thicker sole. There's no visible platform. From the outside they look like a well-made regular shoe or boot.

Our shoes run about a half size small, so we recommend ordering a half size up from your usual size. If you normally wear an 11, choose the 11.5. That's also why some whole sizes aren't listed. If you don't see your usual size, pick the next half size up.

Our size guide includes US, UK, and EU conversions. The available range varies by style, so check the size selector on each product page for what's in stock. If you aren't sure which size to choose, email us before you order and we'll help you get it right the first time.

Our shoes are offered in a standard width only. If you typically wear a wide fit, consider going up another half size beyond our usual half-size-up recommendation. You can also email us before ordering at support@modernelevation.com and we'll help you decide whether a pair will work for you.

Orders are processed within 1–3 business days. Transit time begins after processing and depends on the shipping method you select at checkout. Our most current processing and shipping times can be found here.

You'll receive a tracking number by email as soon as your order ships. You can easily track the status of your order on our easy to navigate Order Tracking page.

If your order hasn't shipped yet, email us right away and we'll do our best to update the address or cancel it.

Once it has shipped we can't change the address. You can contact the carrier with your tracking number to ask for a hold or redirect. Please note we're not able to deliver to PO Boxes. If the address entered at checkout is incomplete, we'll email you to confirm it before processing — so keep an eye on your inbox.

No. That status means the carrier has your shipment on file but hasn't logged a physical scan yet. It's a normal early stage and doesn't indicate a problem. Please allow 24–48 hours for tracking to begin updating.

If tracking hasn't updated for 7 business days, email us and we'll investigate. If there's still no movement after 15 business days, the package is treated as lost and we'll reship or refund.

First, check with neighbors, building management, and any alternate delivery locations — carriers occasionally scan a package as delivered before it reaches your door, or leave it at a nearby address.

If your package still hasn't turned up, email support@modernelevation.com within 7 days of the delivery scan. We'll open a trace with the carrier, and if it's confirmed lost, we'll reship or refund.

We currently only offer our products in the United States. However, we plan to expand our offerings to new markets soon. Be sure to sign up for our newsletter at the bottom of the page to stay updated.

If you have changed your mind or need another size, we are here to help.

Exchanges carry no restocking fee. We pay to ship the replacement pair; you pay to send the original back, unless it arrived damaged or defective. If your new size is sold out, you can choose a different style of equal value, or return the pair for a full refund with no restocking fee, and we'll also refund your original shipping cost.

Returns carry a 15% restocking fee, calculated on the price of the returned item. Refunds are issued within 5 business days of receiving your return. Your bank may take a few more days to show it.

If your pair arrives damaged or defective, even if it's also the wrong size, we'll treat it as damaged: you'll get a prepaid return label and there's no restocking fee.

Our Return, Exchange and Refund policy can be found here.

Each order ships from the location best positioned to get it to you efficiently. You'll receive a tracking number by email as soon as your order ships.

Of course. We don't offer phone support. Our team replies by email within 1–2 business days. You can email support@modernelevation.com or submit a request directly on our site here.

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