Refund policy

At Modern Elevation, we want every step of your shopping experience to feel exceptional. Our exchange, return and refund policy is designed to be clear, fair, and easy to use, so you can order with total confidence.

Eligibility

Exchange or return requests must be submitted within 7 days of delivery. Delivery is the date shown on the carrier's delivery scan. If your order arrives in more than one shipment, the 7 days run from the delivery of the final shipment.
After you contact us, we will reply with the options available for your order. You have 7 days from that message to select one. If we have not heard from you by then, we will close the request. Closing a request does not charge or refund anything, and it does not commit you to sending anything back. If you decide later, contact us again and we will take another look.
Once your request is approved, the item must be shipped back within 7 days of approval.
Items must be unworn, unaltered, and returned in original condition, as well as shipped with a valid tracking number, and tracking must show carrier acceptance.
Customers are responsible for selecting the correct size and style at the time of purchase. While we cannot offer free returns for sizing changes, we may be able to assist with an exchange depending on availability and current processing timelines.
Socks and insoles are not eligible for exchange or refund due to hygiene and health considerations. If a sock or insole arrives defective or damaged, contact us within 7 days of delivery with photos and we will make it right.

Exchanges

If a product did not meet expectations, most customers choose to exchange their product(s) to get the right fit.

Return Shipping: Customers are responsible for return shipping costs. Items being sent back must be shipped with a valid tracking number and show carrier acceptance. Items without valid tracking or not received are not eligible for exchange.
Restocking Fee: There is no restocking fee applied to approved exchanges.
Replacement Items: Exchange orders follow the same processing and shipping timelines as the original order. Items will only be shipped to the original shipping address used at checkout.
One exchange per order is permitted and is limited to the same style in a different size, subject to availability. Once an exchange is completed, the replacement item is final sale and not eligible for return or refund.

To start an exchange, please reach out to us at support@modernelevation.com

Returns (Refunds)

Refunds are available for eligible returns and are processed after inspection.

Return Shipping: Customers are responsible for return shipping costs. Items being sent back must be shipped with a valid tracking number and show carrier acceptance. Items without valid tracking or not received are not eligible for return.
Restocking Fee: A 15% restocking fee is deducted from the refund, calculated on the standard retail price of the returned item, to account for order fulfillment, inspection, processing, and logistics costs. Taxes are refunded in full.
Refunds: Refunds are issued after the returned item is received and inspected.
Complimentary Items: If your order included a complimentary item, it must be returned with the original purchase to receive a full refund. If the complimentary item is not returned, its retail value will be deducted from the refund.
Original shipping fees are non-refundable, as shipping is a service fulfilled once an order has shipped.
Refused or undeliverable shipments are treated as returns and remain subject to applicable restocking fees and non-refundable shipping costs.
Customs or duty refusals: If a shipment is refused or returned because import duties, tariffs, or customs fees were not paid, we are unable to issue a refund.

To start a return, please utilize the self-service option in your customer account or reach out to us at support@modernelevation.com

Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect product, please contact us within 7 days of delivery with your order number and photos.

We will provide a prepaid return label and issue a replacement or full refund at no additional cost.
No restocking fees or shipping charges apply to confirmed defects or fulfillment errors.

Delivered Items & Carrier Placement

Once a carrier marks an order as delivered to the address provided at checkout, Modern Elevation is not responsible for delivery placement decisions (e.g., location on property, mailbox vs door) or for packages that go missing after delivery. Carrier placement issues do not constitute merchant error for purposes of refunds or exchanges.

Final Sale & Other Conditions

Socks and insoles purchased on their own are final sale and not eligible for return or exchange. If a sock or insole arrives defective or damaged, contact us within 7 days of delivery with photos and we will make it right.
Complimentary items included with an order are subject to the return terms outlined above.
We do not offer price adjustments for promotions or discounts after an order has been placed.
Orders placed with a multi-item promotional discount (e.g., Buy 2, Get X% Off) are subject to discount recalculation upon partial return. If one item from a qualifying pair is returned, the remaining item will be repriced at its standard retail value, and the difference will be deducted from the refund. The restocking fee is applied in addition to this adjustment. We will confirm the exact refund amount with you before you send anything back.
We reserve the right to limit or deny returns or exchanges in cases of excessive or abusive return activity.

Our Commitment to Fairness

At Modern Elevation, we're proud to offer a customer-friendly policy that's also sustainable for our small business. Our goal is to make you feel as confident about exchanges and returns as you do about your purchase.

Policy Updates & Your Rights

We may update this policy to comply with new laws or improve our service. Your statutory consumer rights remain unaffected.
Effective August 12, 2026. This policy applies to orders placed on or after this date. Orders placed before August 12, 2026 are governed by the policy in effect at the time of purchase, which is available by request at support@modernelevation.com.